Certificates & Digital Credentials FAQs

TABLE OF CONTENTS

• When will I receive my certificate after I submit my exam?
• How do I access my certificate if I lost my email?
• Digital badge?  What is it?
  • How do I share my badge on LinkedIn?
  • → Instructions
  • How do I embed my credential in an email signature?
  • → Instructions
  • How do I download or print my certificate?
  • → Instructions
  • How do I update my name on my credential?
  • → Instructions
  • How do I update my email address on my credential?
  • → Instructions
  • How do I change my privacy settings?
  • → Instructions
  • How can I find my credential again?
  • → Instructions
  • What happens when my credential expires?
  • Your credential will still be visible, but a notification below it will inform viewers that it has expired. The best way to renew your credential is to contact us at support@careerlearning.com
• What happens when my credential expires?
• How do I renew my certification?

When will I receive my certificate after I submit my exam?

All certificates and digital badges are emailed within 5 - 7 days after submission of the exam.  Certificates and digital badges are not emailed out if all requirements are not met.

Requirements include:

• Passing score of 80% or higher

• Exam deadline not exceeded

• HR certifications only - SHRM and HRCI mandate a complete viewing of all sessions.  *Please ensure all sessions have been viewed in their entirety.

How do I access my certificate if I lost my email?

• Go to our online Credential Retrieval Tool.

• Please enter the email that you used to earn your credential. It's important that you use the right email address, as this is how we identify your credentials.

• Click the 'Retrieve My Credentials’

• An email with links to all the certificates that belong to the email address you provided.

Digital badge?  What is it?

A digital credential is a secure, verifiable representation of your achievement. It’s always accessible online, easy to share, and tamper-proof.

You can share it on LinkedIn, add it to your resume or email signature, download a printable PDF, and manage privacy settings.

Visual:

A digital credential is a secure, verifiable representation of your accomplishment. Unlike a paper certificate, it is always accessible online, easily shareable, and tamper-proof.

Why Digital, Not Physical:

• Always Accessible: Never lost or damaged.

• Easily Shareable: Quickly showcase your achievements.

• Privacy Controlled: You decide who sees your achievements.

• Printable: High-quality PDF download anytime.

Why Use Your Credential?

• Showcase Your Verified Skills: Let employers see real proof of your learning.

• Boost Your Professional Brand: Stand out on LinkedIn, resumes, and email.

• Expand Your Network: Credential sharing can lead to professional connections.

• Support Career Growth: Display your expertise and get noticed for promotions or new roles.

How to Use and Share Your Credential:

Step-by-Step Guide:

1. Share on LinkedIn: Post about your achievement to your newsfeed and add it to your "Licenses & Certifications" section.

2. Embed in Your Email Signature: Highlight your success in every email.

3. Add to Your Website or Portfolio: Strengthen your professional story.

‍Quick Win: Just 5 minutes updating your LinkedIn can dramatically increase your visibility to recruiters!

• Celebrate and Share Your Achievement

• Sharing your credential tells the story of your growth and opens doors to new opportunities.

  • How do I share my badge on LinkedIn?

    • → Instructions

  • How do I embed my credential in an email signature?

    • → Instructions

  • How do I download or print my certificate?

    • → Instructions

  • How do I update my name on my credential?

    • → Instructions

  • How do I update my email address on my credential?

    • → Instructions

  • How do I change my privacy settings?

    • → Instructions

  • How can I find my credential again?

    • → Instructions

  • What happens when my credential expires?

    • Your credential will still be visible, but a notification below it will inform viewers that it has expired. The best way to renew your credential is to contact us at support@careerlearning.com

What happens when my credential expires?

Your credential will remain visible but will be marked as expired.

To renew, submit a request through the Customer Support Portal.

If you’re unable to access the portal, email support@careerlearning.com ⇾  and our team will follow up.

How do I renew my certification?

When renewal is due, purchase the current version of the course, complete the content, and pass the updated exam. Your renewed certification will be valid for 2 more years.

If you have questions about renewal, submit a request through the Customer Support Portal.

If you’re unable to access the portal, support@careerlearning.com ⇾  and our team will follow up.